What is ChatIn?

ChatIn is an AI-powered multi-agent system designed to transform customer support and boost conversions for businesses, particularly e-commerce stores. It automates responses, reduces support costs, and provides 24/7 assistance to customers. The platform acts as both a sales agent, converting visitors with personalized recommendations, and a support agent, resolving issues quickly. It offers intelligent product discovery, order support, smart human escalation, and data-driven insights, integrating seamlessly across multiple channels like Shopify, WhatsApp, Facebook, and more.

How to use ChatIn?

Users can set up ChatIn rapidly, especially with its seamless Shopify integration, by syncing their product catalog with one click, customizing their brand voice, and integrating their store. Once configured, the AI assistant automatically engages with customers, answers inquiries, provides intelligent product recommendations, handles support requests, and can seamlessly escalate complex issues to human agents when necessary.